How does it work?

After choosing your subscription, head to the checkout page to process your order. Your subscription will start as soon as you checkout, with your first order dispatching on our next roasting day. The subscription will renew automatically based on your delivery frequency; for example, if you start your subscription at 6pm on a Monday with weekly deliveries, it will renew the following Monday at 6pm. Orders are shipped using Royal Mail’s 48-hour Tracked service and should arrive within 2-3 working days after dispatch. You’ll receive an email confirmation when your order has been renewed and also when it’s been dispatched.

Do you ship worldwide? 

Yes, we do ship worldwide, however, our subscriptions are currently only available for UK customers. International retail customers can still purchase and enjoy our coffee by placing orders outside of our subscription service. Browse our full selection of coffee here.

When will I receive my coffee?

We typically dispatch Tuesday – Thursday. Orders are shipped using Royal Mail’s 48-hour Tracked service, so you can expect to receive your coffee within 2-3 working days from dispatch.

Will I get different coffees in my subscription?

We endeavour to give our customers as much variation as possible; however, depending on your delivery frequency and what we have available at the time of your renewal, you may receive the same coffee more than once.

My card has been declined, what do I do?

If we’re unable to debit your card at renewal, we will place your subscription on hold. To correct this, you can update your card details in your account settings. Alternatively, you can contact us directly, and we’ll manually re-process your subscription. Your card details are held and processed securely by our payment partners, so we’re unable to manually update your details as they are not saved within our system. If you still have payment issues after contacting us, we recommend cancelling your subscription and setting up a new one using a different card.

How can I cancel my subscription or update my address or payment method?

To cancel your subscription or update your address or payment details, visit your account settings. Go to the Account page and click on the Orders tab, where you’ll see a list of your subscription renewals and past orders. Next to each order, you’ll find a ‘View’ button. Click it, then scroll down to the ‘Related Subscriptions’ section. Here, you’ll find options to cancel your subscription, change your address, update your payment method, or renew your subscription.

How do I change my delivery frequency?

If you want to change the frequency of your deliveries, contact us, and we can do that for you. Alternatively, you can cancel your existing subscription and set up a new one with a new frequency. Just remember that when you start a new subscription, your first order will process immediately, so just make sure you’re ready for next order of coffee.

Holidays & Sourcing Trips

Occasionally, we take short breaks to visit our friends and partners worldwide. When this happens, your subscription may be dispatched a little later or earlier than usual, but don’t worry; we’ll let you know with plenty of notice

Don’t see your question listed here? Visit our general FAQs here. Or get in touch with us at [email protected]