Shipping policy

Roasting & Dispatch

We roast our coffee fresh from Monday to Wednesday and dispatch orders throughout the working week.

Our weekly order cut-off is Wednesday at 5pm. Orders placed after this time may not be dispatched until the following Monday.

UK Retail Orders

All UK retail orders are shipped via Royal Mail Tracked 48, with delivery typically taking 2–3 working days from dispatch.

Please note that delivery dates shown at checkout are estimates and may vary depending on when your order is placed and dispatched.

You'll receive an email with your tracking details once your order has been dispatched.

UK Wholesale Orders

All UK wholesale orders are shipped via UPS or Parcelforce 24. Both services are fully tracked, and tracking details will be provided once your order has been dispatched.

International Orders

We ship worldwide. All international retail and wholesale orders are shipped via DHL.

International shipping rates are automatically calculated at checkout based on your delivery address. Delivery times may vary depending on the destination and local customs procedures.

Customs & Import Duties

Once your order enters the customs process, it is subject to the regulations and procedures of your local customs authority.

While we do our best to ensure timely dispatch, we are unable to influence or expedite customs clearance. Any delays, duties or additional fees imposed by customs are beyond our control.

If you experience a delay or require assistance with customs, we recommend contacting your local customs office for further information.